Three Customer Service Lessons from Quitting the Gym
Amy’s Baking Company – Do Not Try This At Home
Customer Experience: Shaw Cable Strike 2

Customer Experience: Shaw Cable Strike 2

CX Stories
Waking Up to Great Customer Service from Island Sleep
Shaw Cable Customer Service Communication: What Should Be Shared?
The Future of Customer Service: Future Shop?

The Future of Customer Service: Future Shop?

CX Stories
Thrifty Foods: Good Response to a Bad Situation
XS Cargo: Anatomy of a Response to Bad Customer Service
UrbanSpoon: When Talking Back is a Good Thing
Customer Service Showdown: @MicrosoftHelps vs. Twitter @Support
Social Nation Book: Keeping Customers Happy After You Have Their Money
Coast Capital Savings: Bank Services Down, Customer Service Up
Camera Chaos at XS Cargo: Guest Review from Kris Constable
Tourism: The Impact of Country Customer Service

Tourism: The Impact of Country Customer Service

CX Stories
Travel Agent Customer Service is Not Created Equal
Zap Thai: Humanity Trumps Customer Humiliation

Zap Thai: Humanity Trumps Customer Humiliation

CX Stories
SI Guys Service: Am I Wrong to be Mad?

SI Guys Service: Am I Wrong to be Mad?

CX Stories
Good Idea, Bad Message: Rundown of a How to Tipping Guide
Customer Service is Won and Lost by People, not Protocol
Sante Spa Victoria: Service with Less Stress

Sante Spa Victoria: Service with Less Stress

CX Stories
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