Fifty bucks round trip. Pretty much the only thing I needed to hear to get the hell out of town and get my butt to Seattle. I’ve long had the travel bug but I don’t get to indulge in the big trips like I use to so I really relish the small ones. Plus, I’d […]
It had been a while since I’d gone out with a particular group of good friends. We usually do the “nesting night” of dinner party and booze. Always a good time but we wanted to mix it up. Solution – comedy night and burgers at the Pink Bicycle. I’d been a few times but never […]
Sorry for the delay. I actually had a blog all typed up and ready to go on a certain financial institution but my experience yesterday trumped that one. And you have to be pretty bad to bump my banking experiences… I’ve decided to get an inexpensive (salesman speak for cheap) phone as I already have […]
When I told people my next customer service blog would be on London Drugs, the most common question I received was, “which department?” So, to be fair, I will focus on that section of the store. Halloween is fast approaching and for my costumer (‘70s Adult Film Star), I thought it would be a nice […]
I have lived most of life with a certain amount of freedom. Since I was 17, I’ve had a car. I started with a ’77 Toyota Celicaand have roamed ever since. Unfortunately, my life is a little more local these days.No car = your world is in walking distance. This isn’t a bad thing but […]
Living on an island means 3 things: lots of water, a laid back lifestyle…and ferries. As someone who has many friends and family on the mainland, that BC Ferry ride (1 hour and 35 minutes) is a big part of my life. Even more so these days because my work takes me to Surrey and […]
In response to last week’s Pet Peeve blog, I received some great responses. I want to share one this week from my co-worker Stacie. In difficult, tough economic times such as these, customer service representatives should be at the top of their games. There are certain things that we have to do in life these […]
In the past few blogs, I’ve reviewed a pub and an optometry clinic (check below) and it really had me thinking about things I hate when it comes to customer service. For every great experience, there’s eleven that weren’t. This week, I’d like to share two pet peeves of mine and I invite you to […]
When I started this blog on customer service, I stressed that it wouldn’t be only about restaurants. So, tada! A review of the Inner Harbour Optometry Clinic. Didn’t see that one coming did you? The set up is really not much different than your average doctor’s office: a few scattered non-descript chairs against the walls, […]
I’m a sucker for wings. OOooooh the sweet choice of honey garlic or whiskey bbq will get my brain salivating. So when my buddy Jason offered up a wing night at the Fernwood Pub, the answer was pretty much a lock. On a Wednesday night, the place was steady but not completely full. I noticed […]
